Frequently Asked Questions

Terms and Conditions

• Complaints Handling Policy
• Initial Disclosure Document
• Terms and Conditions
• Cookies policy
• Privacy Policy

About my account

• What do I do if I have forgotten my password?
• How do I unsubscribe from the newsletter?
• How does the subscription process work?

Delivery and return of my car

• Where will the vehicle be delivered to me?
• What is the fuel policy?
• What should I check before returning the car?
• How will the car be delivered?

Service and maintenance

• Registration of pre-existing damage.
• Am I in charge of the maintenance of the vehicle?

Car trouble

• What do I do in case of a breakdown?
• Am I entitled to a replacement vehicle?

How do I unsubscribe?

• How do I unsubscribe?

Change of car

• Can I change my car?

Mileage

• What happens if I exceed the contracted mileage?

Insurance

• What is the minimum period of my insurance?
• Should I add additional drivers to my insurance?
• Basic conditions of the insurance policy. What should my insurance policy include?
• Can I share my subscription with friends and family?

Deposit, Payments and Monthly Collections

• What are the payment methods?
• How do I request an invoice?
• When will the payments be made?
• Is a deposit required to confirm your subscription?
• When will I get my deposit back?

Hiring and registration process

• How does the approval process work?
• I am under 25 years old. Can I subscribe?
• What documentation do you need to subscribe to Bipi?
• How does the subscription process work?

Whistleblowing

• Complaint forms

About subscription

• What are the differences between Bipi and leasing?
• What is Bipi's flexibility?
• Can a self-employed person or company take out a subscription?
• What is the minimum subscription duration?
• How to renew your subscription with Bipi?
• Can I drive a car with a foreign licence?

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