FAQs

Terms and Conditions

• Initial Disclosure Document
• Complaints Handling Policy
• Insurance Policy
• Privacy Policy
• Cookies policy
• Terms and Conditions

About my account

• How does the subscription process work?
• How do I unsubscribe from the newsletter?
• What do I do if I have forgotten my password?

Delivery and return of my car

• How will the car be delivered?
• What should I check before returning the car?
• What is the fuel policy?
• Where will the vehicle be delivered to me?

Service and maintenance

• Am I in charge of the maintenance of the vehicle?
• Registration of pre-existing damage.

Car trouble

• Am I entitled to a replacement vehicle?
• What do I do in case of a breakdown?

How do I unsubscribe?

• How do I unsubscribe?

Mileage

• What happens if I exceed the contracted mileage?

Insurance

• Basic conditions of the insurance policy. What should my insurance policy include?
• What is the minimum period of my insurance?
• Can I share my subscription with friends and family?

Deposit, Payments and Monthly Collections

• When will I get my deposit back?
• Is a deposit required to confirm your subscription?
• When will the payments be made?
• How do I request an invoice?
• What are the payment methods?
• When and how is my monthly subscription charged?

Hiring and registration process

• How can I sign up for Bipi?
• How does the subscription process work?
• What documentation do you need to subscribe to Bipi?
• I am under 25 years old. Can I subscribe?
• How does the approval process work?

Report breakdown, accident or request maintenance

• Create issue

About subscription

• What is Bipi and how does it work?
• What does the monthly payment include?
• What happens after I subscribe?
• With Bipi do you have first instalments or final fees?
• Can I drive a car with a foreign licence?
• How to renew your subscription with Bipi?

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FCA REGULATION

• FCA Regulation

Whistleblowing

• Whistleblowing

Complaint forms

• Complaint forms