This Information relates to the activities undertaken by Bipi Mobility UK Limited.

Who regulates us?

Bipi Mobility UK Limited trading as Bipi UK and Bipi Mobility is an appointed representative, in respect of consumer hire activities only, of Product Partnerships Limited, which is authorised and regulated by the Financial Conduct Authority (FRN 626349). 

You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

What Products do we Offer?

Bibi Mobility UK Limited provide consumer hire agreements as owner.  We do not offer any other type of credit agreement.  

Other Finance Facilities

You should ensure that this type of agreement is suitable for your needs.  You are encouraged to review other products and providers by researching on the high street, in the media and online.

Affordability

You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

Understanding our products and documents

If you have any health issues, difficulty in understanding information or there are any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.

You should make sure you have sufficient time to assess the information given to ensure the funding option offered is suitable for you and meets your requirements. You should seek further explanations and ask questions if needed to fully understand the documents you are given. 

What will you have to pay to us for this service?

You will not make any payment to us for processing a finance application. All charges that you will pay will be clearly shown on the finance agreement.

Commission Disclosure 

We do not receive any commission for our activities as a hire provider.

Treating Customers Fairly

Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.

What to do if you have a Complaint

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process.  If you wish to register a complaint, you can contact us at contact@bipicar.com .

If you can’t resolve a complaint with us, we are an Appointed Representative of Product Partnerships Limited (FRN: 626349) and you can refer your complaint to them as our Principal firm.  In writing: Product Partnerships Limited, Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL, by phone: 01274 921234, by email:  info@productpartnerships.com.

If your complaint is not resolved to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, whose contact details are set out below:

In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

By telephone: 0800 0234567

By email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Confidentiality and Data Protection

Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any services you request. This will include passing this information to Klarna AB to enable them to make a credit decision. The lender may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you.

This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us.

To see our privacy policy, which details how your information will be processed and your rights, please click here or see our website for details.